Children's Privacy Notice

Children never get their own accounts or logins on Postlings. A grown-up holds the account, creates each child's profile, and approves every pen pal before a single letter can be sent.

• First name only
• Age
• Country
• Interests (chosen from a list)
• The letters they write and receive, and their learning progress (stamps, quizzes, Pip questions)

• Email addresses, passwords or logins
• Surnames, home addresses, school names or precise locations
• Photographs of the child — photo sharing is off by design
• Phone numbers or social media accounts

Our letter safety check also warns children before sending if a letter looks like it contains an email address, phone number, link or home address.

A child's pen-pal profile shows only their first name, age, country and interests. Letters are visible to the receiving family only after they arrive, and both families must approve a connection before any letter can be sent.

Children can ask Pip questions about countries. Pip's answers are generated by an AI model with strict child-safety rules: it never asks for personal information and never role-plays as a friend. Grown-ups can turn Pip off completely and set a daily question allowance per child.

• Approve or decline every pen-pal request
• Read every letter your child sends or receives
• Block a pen pal at any time
• Set per-child pen-pal limits and Pip allowances
• Delete a child's profile and letters by deleting the account

This notice is a draft and our official contact details will be added once verified. In the meantime, the safety page explains our protections in more detail.