Terms of Service

Postlings lets children aged 6–12 exchange letters with pen pals around the world. Letters take realistic time to arrive based on the distance between countries. Grown-ups hold the accounts and supervise everything.

• Accounts are for adults: parents, guardians and teachers. Children never register or sign in.
• Family accounts are for your own children; classroom accounts are for teachers running supervised class exchanges.
• You are responsible for keeping your password and grown-up PIN private.
• You must provide accurate information about yourself, and only create profiles for children you are responsible for.

• Both families must approve a pen-pal connection before letters can be exchanged.
• Letters must be kind and must not contain contact details, addresses, links, bullying, or inappropriate content.
• We may suspend accounts that break these rules or put children at risk.
• Either family can block a connection at any time.

Postlings offers a free plan and optional paid memberships and Pip question packs. Payments are currently processed by Stripe in test mode only — no real charges are made and no live subscriptions exist yet. See the Subscription & Cancellation Terms for details.

Pip's answers are generated by an AI model and may occasionally be wrong or incomplete. Pip is a learning companion, not a source of professional advice, and is never a substitute for a grown-up.

Postlings is in active development. Features may change, and we may update these terms; the date at the top shows the latest version. We do not promise uninterrupted availability.

We work hard to keep Postlings safe, but we cannot guarantee that every letter or AI answer is free of errors. To the extent the law allows, we are not liable for indirect losses arising from use of the service. Nothing here limits rights you have under Estonian or EU consumer law.