Subscription & Cancellation Terms

All payments on Postlings are currently processed by Stripe in test mode. No real charges are made, no live subscriptions exist, and no payment cards are billed. These terms describe how paid plans will work once live payments are enabled.

• Free: a real starting place, not a trial — letters are always unlimited on every plan.
• Plus (€3.99/month): more pen pals, more daily Pip questions and printable activities.
• Family Explorer (€6.99/month): the most room for families, with expanded country discoveries.
• Classroom (€14.99/month): up to 30 students, shared Pip allowance and teacher tools.

Pip question packs (€0.99–€5.99) are one-off purchases that add non-expiring questions you can share between children. Prices include any applicable taxes unless stated otherwise at checkout.

Only signed-in grown-up account holders can purchase. Children never see purchase offers in their learning views, and purchases are never required to write letters.

• Subscriptions renew monthly until canceled.
• You can manage or cancel any time from the billing page, via the Stripe customer portal.
• When you cancel, you keep paid features until the end of the period you have paid for.
• Downgrading never deletes your children's letters, friends or progress — features above the new plan's limits are preserved, not removed.

Under EU consumer law you may have a 14-day withdrawal right for digital services. Our refund process will be finalized before live payments launch and documented here.

The billing page shows your current plan, renewal date and Pip balance. Our official billing contact will be added once verified.